Student Account FAQ – CGCC

Student Account FAQ

Student Account FAQ

See also:
How to Register Your Student Account
How to Reset Your Password

Q: I’m a new student. I was told I have a college provided e-mail account and that I also may need to use it to access Blackboard for my courses. Is that true?

A: Yes it’s true! All registered students are provided a user account in CGCC’s computer system that grants the student access to several computer services on campus. This CGCC user account allows you to access Blackboard which is our online course content delivery system. The account also allows you to access Microsoft Office 365, which not only provides you with a CGCC e-mail account, it also provides you access to download and use the latest version of the Microsoft Office product suite (Microsoft Word, Excel, PowerPoint, etc.) on up to FIVE devices including tablets and smartphones. Also included in Office 365 is 1TB of online storage using OneDrive and access to web based versions of the Microsoft Office products that can be run right in your web browser without needing to download and install the software.

Q: How much does it cost to use Microsoft Office 365?

A: You can use the Microsoft Office 365 products ABSOLUTELY FREE for the entire time that you are enrolled as a student at CGCC. When you cease to be a current student, your Office 365 access will end.

Q: Ok so I have this CGCC user account. How do I know what my username and password are?

A: When you register for a course for the first time, CGCC will send you an account information letter via postal mail to the mailing address you provided us. This letter contains your CGCC account username, initial password and some basic instructions on using the account.

Q: I don’t have a copy of my account information letter. What do I do?

A: You can get a new copy of the account information letter from Karen Fiducia of Student Activities in room 302, or from the Registration window.

Q: After getting a new copy of my account information letter, I found the original copy. Why are the initial passwords different on each letter?

A: For security reasons, every time a new letter is issued, it resets your account password, overriding any previous password.

Q: I’m typing in my username and password for the registration portal but it’s not working. What’s wrong?

A: Be sure to type your username and password EXACTLY as they appear in your letter. Include the @email.sunycgcc.edu part of your username. The password is case sensitive, meaning that uppercase and lowercase letters need to be entered exactly as they appear in the letter.

Q: I’m trying to set my answers for the security questions during the registration process, but I don’t know or can’t remember the real answer. For example, I don’t remember the actual name of my fourth grade teacher. How should I answer the questions?

A: If it’s possible, please try to accurately answer the questions because it should be easier for you to remember the correct answers when you attempt to reset your password in the future. But, if you really cannot answer a question accurately, it is ok for you to enter any answer, just be sure that you will be able to remember what you chose. For example, let’s say your fourth grade teacher’s name was really “Williams”, but you can’t remember it. You can enter any name or word you like – “Smith”, “Jones” or even “refrigerator” will be fine for your answer, you will just have to remember what name or word you chose when resetting your password in the future.

Q: I’m using the password reset portal to reset my account password. I answered the security questions but it says that the answers don’t match what I chose when I registered the account. What do I do?

A: Please be sure to answer the questions EXACTLY as you entered them in the registration process, including spelling, spacing and punctuation. For example, if you entered “Mr. Mittens vonBulow” as the name of your second pet when you registered your account, you must type it exactly the same way when resetting your password. If you instead typed “Mr Mittens von Bulow” and forgot the period in “Mr.” or put a space in between the “von” and “Bulow” the answer will not be the same as you entered it and the system will not let you reset your password. If you don’t remember the answers you chose, please visit Karen Fiducia of Student Activities in room 302, or the Registration window to get your account information letter reprinted and password reset. You will need to go through the entire account registration and password reset process again, including recreating the answers to the security questions.

Q: I’m using the password reset portal to reset my account password. After I enter my username I get an “Access Denied” error. Why is that?

A: Typically you will receive this error when the account registration process has not been completed. You must fully complete the registration process for your account to be able to use the password reset portal. You can also encounter this error if you have entered incorrect answers to the security questions too many times, which will lock your account as a security precaution. If you believe that your account is locked due to repeated incorrect answers to the security questions, you must contact CGCC’s IT department in room 104 to get your account unlocked.

Q: I can login to Blackboard but I can’t login to Office 365 – OR – I can login to Office 365 but I can’t login to Blackboard. What’s wrong?

A: Both Blackboard and Office 365 use the same centralized CGCC user account for you to gain access to those services. The username and password that work for Blackboard are the same username and password for Office 365.

Q: I’ve used the “Can’t access your account?” password reset feature found on the Office 365 login page, but it says that my account is not enabled for password reset. Why is that?

A: You login to Office 365 using your centralized CGCC user account. The only way that you can reset your password to Office 365 is to reset the password on your centralized CGCC account, which must be done through CGCC’s password reset portal.